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Please review and accept our Terms of Service and Privacy Policy. These govern your use of Smoothly, including how we handle your data and what you agree to as a user.
Key Points
• AI generates your responses — trained on real verified communicators, not a generic chatbot.
• No advertising — we never sell your data or show ads to you.
• Payments via Stripe — we never see your card number. Tokens are non-refundable.
By creating an account or using Smoothly.me (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform. These Terms constitute a binding legal agreement between you and Smoothly.me, LLC ("Smoothly," "we," "us," or "our").
You must be at least 18 years of age to use the Platform. By accepting, you represent that you meet this requirement.
Smoothly is an AI-powered interpersonal communication platform. We provide AI-generated response suggestions — built on real, assessed human communication skill — to help users navigate conversations more effectively. Smoothly is not a dating service, does not facilitate matches, and is not affiliated with any third-party platform or application.
The Platform includes:
You must provide accurate information when creating your account, including a valid email address. You are responsible for maintaining the security of your account credentials. Smoothly is not liable for any loss resulting from unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse the Platform.
SMTHLY tokens ("Tokens") are digital credits used solely within the Smoothly Platform to purchase AI-generated responses. Tokens are not currency, not an investment, and have no monetary value outside the Platform.
Blockchain Disclosure: As part of our integration with the XION blockchain, your Smoothly account may be associated with a XION blockchain wallet address. When this feature is active, your SMTHLY token balance and creator verification badge may be recorded on the XION public blockchain. This means your wallet address and token holdings will be publicly visible on-chain. No personal identifying information (name, email, or assessment content) is published to the blockchain. You will be notified before any on-chain activity is initiated on your behalf.
Smoothly Plus is a recurring subscription available monthly ($12.99/month) or annually ($99.99/year). Subscriptions renew automatically at the end of each billing period. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided for unused subscription time.
Users who pass creator verification may publish AI Communicator Agents to the Marketplace. By participating as a Creator, you agree to the following:
Smoothly operates a referral program. Smoothly operates a referral program. Referral rewards are subject to change at any time.
You agree not to:
All responses generated by Smoothly are AI-generated suggestions. Smoothly does not guarantee the accuracy, appropriateness, or effectiveness of any AI-generated response. You are solely responsible for the messages you choose to send to others. Smoothly is a coaching tool — the decision to use any suggested response is entirely yours.
Smoothly integrates with the following third-party services. Your use of these services is subject to their respective terms and privacy policies:
All Platform content, branding, and code is owned by Smoothly.me, LLC. Creator-submitted training data remains the intellectual property of the creator. By submitting training data, you grant Smoothly a non-exclusive license to use that data to improve and operate the Platform.
AI-generated responses produced through the Platform are provided to you for personal use. You may use them freely in your personal communications.
THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. SMOOTHLY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL PRODUCE ANY PARTICULAR OUTCOME IN YOUR PERSONAL RELATIONSHIPS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SMOOTHLY'S LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO SMOOTHLY IN THE THREE MONTHS PRECEDING THE CLAIM.
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved by binding arbitration in Miami-Dade County, Florida.
We may update these Terms from time to time. We will notify you of material changes via email or a notice within the Platform. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
Smoothly.me, LLC · [email protected] · Miami, Florida
Smoothly.me, LLC ("Smoothly," "we," "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using the Platform, you agree to the practices described here.
Account Information: When you register, we collect your email address and display name. If you sign in with Google, we receive your Google account email and display name.
Usage Data: We collect information about how you use the Platform, including which AI models you use, your communication style preferences, token balance, purchase history, subscription status, and referral activity.
Message Content: When you submit a message for AI coaching, that message text is processed to generate a response and stored in your response history. This includes the original message you submitted, the AI's reasoning, and the suggested response.
Profile Image: If you upload a profile photo, it is stored in Google Cloud Storage.
Creator Data: For Verified Smoothly Communicators, we store your Communication Skill Verification assessment scores and dimension breakdown, your AI Communicator Agent configuration, marketplace performance metrics (copy rate, engagement rate, return session rate), earnings records, and Stripe Connect account identifier. Assessment transcripts are stored in anonymized form and used solely for verification and standing level calculation.
Device and Session Data: Firebase automatically collects device type, browser type, IP address, and session information for security and functionality purposes.
What We Do Not Collect: We do not collect login credentials for any third-party application. The Communication Skill Verification assessment is conducted entirely within the Smoothly platform — no third-party application access is required or requested. We do not have access to your messages, contacts, or activity on any external platform. Screenshot submissions for assessment supplementation are processed by OpenAI Vision and stored only in anonymized, aggregated form — individual screenshots are not retained after processing.
We do not use your conversation data for third-party advertising. We do not sell your personal information.
We share data with these service providers to operate the Platform:
We do not share your data with advertisers, data brokers, or any third party not listed above, except as required by law.
Important: Smoothly integrates with the XION blockchain. When this integration is active, a blockchain wallet address is created and associated with your account. The following information may be recorded on the XION public blockchain, where it is permanently and publicly visible:
Your name, email address, assessment content, and message history are never published to the blockchain. Blockchain records are permanent and cannot be deleted once written. By accepting these terms, you acknowledge and consent to this on-chain data being publicly visible.
Messages you submit for AI coaching are stored in your response history in Firestore. This allows us to provide context for improving your experience and for creator earnings attribution. You may request deletion of your response history by contacting us at [email protected].
Your response history is not used to train AI models without aggregation and anonymization. Individual message content is not shared with third parties except OpenAI (for response generation) and as required by law.
We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law (e.g., financial records for tax purposes, which are retained for 7 years).
On-chain data (blockchain records) cannot be deleted due to the immutable nature of public blockchains.
We use the following browser storage:
We do not use advertising cookies or cross-site tracking cookies.
Smoothly is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
We implement industry-standard security measures including encrypted data transmission (TLS), Firebase Authentication for access control, server-side token verification for all API requests, and Stripe for PCI-compliant payment handling. No system is completely secure, and we cannot guarantee absolute security of your data.
We may update this Privacy Policy periodically. We will notify you of material changes via email or a Platform notice at least 14 days before changes take effect. Continued use after the effective date constitutes acceptance.
For privacy questions or to exercise your rights:
Smoothly.me, LLC · [email protected] · Miami, Florida